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TERMS & CONDITIONS 

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TERMS & CONDITIONS

  1. Introduction Welcome to ËMBËL Chocolates. By using our website and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our website or making any purchases.
     

  2. General Information
    - Business Name: EMBELORI LTD
    - Company number: 16423430
    - Website: [current URL]
    - Trading name: ËMBËL Chocolates 
    - Email: embelori@gmail.com
    - Phone: +44 7542 679549
    - Address: 1st Floor, Mission Kitchen, Food Exchange, New Covent Garden Market, London, SW85EL
    -Founder&Director: Loredana Gjuraj 

  3. Product Information We take great care to ensure that all details, descriptions, and prices of products appearing on our website are accurate. However, there may be instances where errors occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it.
     

  4. Orders and Payment All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order placed on our website. Payment can be made via the payment methods available on our website. All transactions are processed in a secure manner. Once your order is placed, you will receive a confirmation email. This email does not constitute acceptance of your order, which will be confirmed once we dispatch the goods.
     

  5. Delivery We aim to dispatch all orders within 4 working days of receiving payment. Delivery times may vary depending on your location and external factors beyond our control. Delivery charges will be clearly stated at checkout. We are not responsible for any delays caused by the delivery service provider, but we will do our best to assist you in resolving any issues.
     

  6. Returns and Refunds Due to the perishable nature of our products, we do not accept returns or exchanges. All sales are final. If there is an issue with your order, such as receiving the wrong item, damaged goods, or a quality concern, please contact us within 48 hours of receiving your order. We may offer a replacement or refund at our discretion. To report an issue, please email us at embelori@gmail.com with your order number, a description of the issue, and photos of the product if applicable. Refunds, if approved, will be processed within 7 days and issued to the original payment method.
     

  7. The Bel Club Events – Cancellation & Refund Policy For events organized by The Bel Club, the following cancellation and refund policy applies:
    Cancellations made one week before the event date are eligible for a full refund or a reschedule to another available date.
    Cancellations made less than 72 hours before the event are not eligible for a refund or rescheduling.Allergies and Dietary Information Our products may contain or come into contact with allergens such as nuts, dairy, and gluten. Please refer to the ingredient list on the product page or packaging for specific allergen information. ËMBËL Chocolates is not liable for any adverse reactions caused by our products. If you have any concerns, please consult a healthcare professional before consuming our products.
     

  8. Intellectual Property All content on this website, including but not limited to text, images, logos, and designs, is the property of ËMBËL Chocolates and is protected by copyright and trademark laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the website without express written permission from us.
     

  9. Limitation of Liability ËMBËL Chocolates shall not be liable for any direct, indirect, incidental, or consequential damages arising out of your use of our website or products. We are not responsible for any losses resulting from unauthorized access to your data or from any use of our website.
     

  10. Privacy Policy We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
     

  11. Governing Law These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
     

  12. Changes to Terms & Conditions We reserve the right to update or modify these terms and conditions at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the new terms.
     

  13. Contact Us If you have any questions or concerns about these terms and conditions, please contact us at: Email: embelori@gmail.com Address: 1st Floor, Mission Kitchen, Food Exchange, New Covent Garden Market, London, SW85EL Phone: +44 7542 679549

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